Close Word and Outlook.
This will not work if Word is running. This is because Word saves configuration information as it exits. If you make changes and then exit, you overwrite any resetting you did.
You should make sure you rename the Normal.dot file to a different name, and you should remove any files from the Startup folder.
back up the Registry first, and then you can accomplish the following steps:
Choose the Run option from the Start menu.
In the Open box enter regedit & click ok.
Find the path according to the version of Word you are using.
If you are using Word 97, select the HKEY_CURRENT_USER/Software/Microsoft/Office/8.0/Word key.
If you are using Word 2000, select the HKEY_CURRENT_USER/Software/Microsoft/Office/9.0/Word key.
If you are using Word 2002, select the HKEY_CURRENT_USER/Software/Microsoft/Office/10.0/Word key.
If you are using Word 2003, select the HKEY_CURRENT_USER/Software/Microsoft/Office/11.0/Word key.
If you are using Word 2007, select the HKEY_CURRENT_USER/Software/Microsoft/Office/12.0/Word key.
Press the Delete key.
Click on Yes.
Close the Registry Editor.
Restart Word. Word has been reset to default settings.
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