I have had a few clients that have had issues with Norton, either they just crapped out and wouldn't let them on the internet or configure or anything, not even remove the program itself.
I have had to use this removal tool more than once.
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
Download and run. As ususal, we are not responsible... :-)
Computer Repair Lakeland, FL
Computer Repair Lakeland Florida. Computer Network Lakeland Florida. www.MyComputerGirl.com
Computer Repair Tips for everyday users
Before you attempt to do anything mentioned here or elsewhere, please remember to always back up your data.
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ALL CONTENT ON THIS WEB SITE IS PROVIDED TO YOU ON AN "AS IS" "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT.
Call (863) 521-1079